FAQ

Most asked questions

In this section, we have published answers to the most common questions about exchanging cryptocurrency for rubles, dollars, and euro.

How to sign up for the service?
Press on entering/sign up. Put your phone number and one of the messengers: Viber, telegram. Then enter the chatbot and you’ll get the password
Can I trust you?
We work since 2016 and always keep our commitments. You can check feedback from our clients below
15 minutes have passed but the payment has not been received, what should I do?
It rarely happens that funds are not exchanged. In such a situation, contact support. We will solve your question individually.
How long does it take to process an application?
15 minutes after creating an application and paying for it, the funds will go to your wallet / card.
Can I refuse to transfer?
The processed application is irreversible and the funds cannot be returned. If the application is in the queue, but has not yet been processed, the funds can be returned (except for the commission). To do this, write to the support service.
Can I transfer funds to your wallet bypassing the exchanger?
No. We work only through the site. Direct transfers will be returned to the recipient subject to commission.
I entered the wrong wallet number to receive the funds. What can I do?
Unfortunately, processed payments cannot be canceled. If you entered a non-existent wallet number, contact the support service. We'll figure this out.
Why was my application deleted?
If you paid by credit card, the bank may have rejected the transaction. Try to carry out the operation again after a while.

User’s

feedback

Ainur

Thanks cryptomall.asia! Money was exchanged from Qiwi to Bitcoin in a matter of seconds !!!

Many thanks to this service!

Zurab

The second time I use the exchanger, everything is very fast and clear. A couple of minutes pass from the moment the tenge is sent to the bitcoin is credited to the wallet. I highly recommend it to everyone!

Nikita

Regularly using this service, everything is always fast and clear. Recommend!

Michael

Good afternoon. Well done, quickly! Thanks!

Alexander

Just super, great service, clear and fast exchange process!

Thank you very much. Nice to work with you!

Timur

This is not the first time I translate. Within 2 minutes without any problems, the money was sent to the card. Thank you so much!