1. General terms

1.1. This Agreement defines the procedure for the provision of services for the exchange of electronic money by the online service.

1.2. Online service is an online resource for exchanging cryptocurrency located on the Internet – Cryptomall.asia.

1.3. The user is considered as an individual or legal entity who has expressed a desire to use the Online service Cryptomall.asia.

1.4. The User and the Online service Cryptomall.asia when mentioned together, will be referred to as Parties.

1.5. The parties agree that this agreement, in electronic form, has equal legal force with a written document and will regulate business relations between Users (individual or legal entity) and the party offering certain types of services (Cryptomall.asia).

1.6. The agreement is a public offer that the User accepts by applying the Online service's web resource Cryptomall.asia for the provision of services provided by the Online service Cryptomall.asia.

2. Subject of an agreement

2.1. Online resource Cryptomall.asia provides the services specified in clause 4 of this Agreement, provided that the User carefully follows the standards set out in clause 9 of this Agreement. The procedure of providing them is determined by the Internal Regulations of the Online resource Cryptomall.asia established by paragraph 5 of this Agreement.

2.2. The user accepts the services of an Online resource Cryptomall.asia and makes payments for them in compliance with the terms and conditions outlined in the Agreement.

3. Rights and obligations of the Parties

3.1. Online service Cryptomail.asia must:

3.1.1. Convert digital currencies of online payment systems Visa/Mastercard, Qiwi, Beeline card, Advcash, Yandex.Money and others in compliance with the standards stipulated in this Agreement

3.1.2. Provide technical and informational support for Users during the process of making money transfers using the Online service Cryptomall.asia

3.1.3. Ensure the safety of detailed information on exchange transactions (personal data, time of exchange operations, its amount, and other information) and provide it to Users who made these transactions. Information about money transfers in different directions with anonymous payment systems has the "Confidential" status and is not disclosed

3.1.4. Do not share the information about transactions with third parties, except in the following cases:

• if the judicial authority located at the location of the Online service Cryptomall.asia decided the relevant decision, which entered into force

• if a request was received from official law enforcement agencies and financial monitoring institutions operating at the location of Online service Cryptomall.asia

• by requesting the management of partners (online payment systems) which are referred to above.

3.1.5. Consider information about discounts provided to Users

3.1.6. Ensure that the funds are credited to the User’s account or a third-party within 24 hours after receiving the complaint in the cases provided for in clauses 3.2.5, 5.4, 5.5, or 5.6 of this Agreement.

3.2. The user is obliged to:

3.2.1. Provide accurate data and banking details for money transfers

3.2.2. Provide reliable information about the email address

3.2.3. Provide the ability to receive system notifications to email addresses. Access to the Internet, using a computer or other electronic devices. Use the latest versions of antivirus programs to establish a secure connection to an Online resource Cryptomall.asia.

3.2.4. Adhere to the terms of this Agreement;

3.2.5. Notify the administration of an internet resource Cryptomall.asia about all cases when the transferred amounts were not fully or partially transferred to the account of the User or a third party. Also about the precedents listed in paragraphs 5.4, 5.5, and 5.6 of this Agreement. The corresponding notification must be sent to the administration no later than one month after the funds are to be received. If this condition is not met, the disputed amounts are placed at the disposal of the Online service Cryptomall.asia

3.2.6. Provide a valid mobile phone number in international format (including the provider's country of origin codes) which will be used by the Online resource Cryptomall.asia to register and identify the User and make a verification call. Identification of the number and making a verification call is the competence of the Online security service Cryptomall.asia;

3.2.7. Comply with legal acts that regulate the rules for making online money transfers.

3.2.8. Do not use different systems to cheat traffic.

3.3. Online service Cryptomail.asia has the right to:

3.3.1. Temporarily suspend operations to upgrade the service or to fix problems;

3.3.2. Stop the exchange operation when contacting the competent authorities, the administration of the mentioned payment systems or the user complains about fraudulent actions until the situation is clarified;

3.3.3. Install, at its discretion, discounts on exchange operations;

3.3.4. Determine the amount of the commission for an exchange operation;

3.3.5. Refuse a potential User their services without explaining the reasons

3.3.6. Receive information from the User which confirms the exchange operation using email, mobile phone, or a screenshot of the wallet, if the exchange was completed with an error.

3.3.7. Stop communicating with a rude User, is he asks off-topic questions, or doesn't provide the necessary information to the support service;

3.3.8. Block the execution of an exchange transaction based on clauses 5.4, 5.5, and 5.6. and the Regulations;

3.3.9. If it is necessary, block the operation and do not return the money to the User until its identity is identified.

3.3.10. In case of non-compliance with the obligations under clause 3.2.8, the administration has the right to block the user who violated this clause, and also the source/generator of traffic.

3.3.11. In case of unjustified enrichment by the client with electronic funds of the Online service Cryptomall.asia, or third-party e-money exchange services, the administration of Cryptomall.asia has the right to suspend the execution of the application until the reasons and all circumstances are clarified, as well as compensation for unreasonably acquired funds and property rights to them of the Online service Cryptomall.asia or other exchange services.

4. Services

4.1. Online service Cryptomall.asia exchanges cryptocurrency in Visa/Mastercard, Qiwi, Beeline card, Advcash, YandexMoney, and others using banking institutions, a list of which is provided on the site;

4.2. Online service Cryptomall.asia is not authorized to check the legality of the User's ownership of funds used in the exchange process.

5. The rules of the cryptocurrency exchange

5.1. The transaction starts after the User receives the funds intended for exchange. If funds are not received for the User’s application within 20 minutes, the request is automatically deleted by the security service of the exchange service Cryptomall.asia. If payment is received for the request beyond the specified time, the request will be processed at the current exchange rate at the time of receipt of funds from the User.

5.2. The transaction is considered as completed after the funds are transferred to the Bank details specified by the User.

5.3. The user cannot cancel a transaction that has already started or return the money provided for the exchange.

5.4. If User has provided money, the amount of which differs from that when making transactions Online service, Cryptomall.asia may suspend the exchange, and after the User's application under clause 3.2.5, pay received sum at the rate ruling at the beginning of the operation

5.5. If the User provided invalid or blocked banking details, the exchange operation is terminated. Funds are returned to the User's account based on its request according to clause 3.2.5. In doing so, they are charged a commission for conducting the exchange, as well as a fine of two percent of the transaction amount.

5.6. If the User changed the payment notes or paid the invoice from a third-party account, this operation may be blocked. In this case, the refund is made after the User's request according to clause 3.2.5, minus the сommission, and one percent of the payment amount.

5.7. If the client receives the Bitcoin cryptocurrency, the time frame for confirming the transaction (crediting funds) depends on the Bitcoin system itself. This process can take from 15 minutes to some days, depending on the load of the Bitcoin network. The exchange service Cryptomall.asia is not responsible for the speed of transactions and confirmations in the Bitcoin network.

6. Guarantees and responsibilities of the Parties

6.1. Online service Cryptomall.asia does not bear financial and moral responsibility for the incorrect use of the service by the User, as well as errors made by them in the process of filling out individual items of the application form for the exchange of digital money. Even if the funds were transferred to the wrong account, the transaction won’t be canceled or refunded.

6.2. Online service Cryptoall.asia is not responsible for damages or losses caused by the inability of the User to use the equipment or its elements.

6.3. Online service Cryptomall.asia is not responsible for the actions of banks and payment systems which resulted in errors or payment delays.

6.4. Online service Cryptomull.asia t is not responsible for any costs, losses, or lost profits incurred by the User, which are caused by the user's erroneous ideas about tariffs, the profitability of operations, or other subjective points

6.5. Online service Cryptomall.asia is not responsible for any expenses of any kind incurred as a result of errors or delays in making electronic transfers or payments;

6.6. The user confirms that he is the legal owner or has legal grounds for using funds that participate in the exchange operations.

6.7. The user agrees to compensate third parties for losses that occur indirectly or directly related to the use of the service by the User.

7. Amendment of information

7.1. Administration of the online service Cryptomall.asia may supplement or change this Agreement at any time. However, all changes are applied after they are published on the web resource.

8. Contingencies

8.1. The parties are released from liability for non-fulfillment or delay in fulfillment of their obligations under this Agreement if force majeure circumstances arise. These include natural disasters, acts of government, war, fire, explosions, terrorist attacks, floods, riots, hacker attacks, civil disorders. And the absence or failure of power supply, access to the Internet, communication services, or other systems and networks as well.

9. Mandatory conditions for conducting exchange operations

9.1. Use of the Online service Cryptomall.asia is prohibited to perform illegal or ransomware transactions. The user agrees that for any attempt to exchange funds of dubious origin, he will be punished according to the law of the country in which the exchange operation was taking place.

9.2. Online service Cryptomall.asia has the right to transmit information about illegal payments, if their illegality will be proved, to the competent authorities, the administration of the payment system, and victims on their request.

9.3. The condition for the exchange is the user's withdrawal of digital signs from the e-wallet which belongs to the user. At the same time, the User personally responds for the legality of the sources of funds received, for the reason that the Online service Cryptomall.asia is not authorized to verify their origin.

9.4. Online service Cryptomall.asia is not responsible for operations made by third parties on behalf of the User.

9.5. By clicking the "I agree with the exchange rules" button, the user confirms that they unconditionally accept all the terms of this Agreement.